As Makinex continues to grow and evolve since humble beginnings a decade ago, new roles and areas of the business are being added to accommodate the increasing demands in service provision.
Recently, Makinex has taken on Doug Lobban, Service and Spare Parts Manager to oversee servicing and maintenance Australia-wide, as well as New Zealand. Within their own workshop in Sydney or via field service agents, Makinex will provide service offerings of all Makinex products.
Prior to Makinex, Doug worked for six years in construction and operations at a fencing company, managing large scale sites with several teams of personnel. He is a practical, hands-on worker and is well versed in solving problems.
“Previously I was on the production team building the Makinex Powered Hand Truck, Floor Stripper and Dual Pressure Washer,” Doug said. “Working up close with these unique products that were specifically designed by Makinex has enabled me to have a thorough understanding of their maintenance requirements. It has also given me an appreciation for the product’s effectiveness in making the contractor work smarter!”
Doug is currently working with service agents negotiating variables such as location, price and capabilities, ensuring that any field serviceman commissioned will provide the quality of workmanship and reliability that Makinex is renowned for.
“Sourcing the right agents is critical to our success in delivering excellent service to the customer. We are also in the process of sourcing a NSW Service Technician who can efficiently undertake the majority of service at the customer’s site at their convenience.”
Managing the parts inventory will also be a new challenge for Doug, as he will be working with both the Makinex suppliers and customers to source competitively priced parts. With thousands of parts moved annually, Doug will be managing stock and availability so customers are assured of accessibility.
Each day is a whirlwind as Doug is also managing a busy warehouse of production staff who all form part of a close knit team that are responsible for assembling Makinex products.
“Busy is an understatement,” Doug laughed. “Which is why my weekends are filled with recreation – swimming, surfing and bushwalking. I also enjoy watching cricket and almost any form of football too.”